At Blake Treks, we want you to be completely satisfied with your purchase. Please review our returns and refunds terms below.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Returned products must be unused, undamaged, and in original packaging with all tags and accessories included.

  • Items that are worn, damaged, or missing parts may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items.

  • Perishable goods or consumables.

  • Customized or special-order items.

3. Return Process

  • To request a return, contact us at 📧 [email protected] with your order number and reason for return.

  • Once approved, we will provide instructions for shipping the item back to us.

  • Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective item).

4. Refunds

  • Since we only accept Cash on Delivery (COD), refunds will be issued via:

    • Bank Transfer (you will be asked to provide account details).

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

  • Shipping fees are non-refundable.

5. Exchanges

  • We allow exchanges for items of equal or lesser value, subject to product availability.

  • If the new item costs more, you will need to pay the difference at delivery.

6. Damaged or Defective Items

  • If you receive a defective or damaged product, please notify us within 48 hours of delivery with photos as proof.

  • We will arrange a replacement or refund at no additional cost to you.

7. Contact Us

For return or refund requests, please contact us at:
📧 [email protected]